Guarantee

Guarantee Statement

This English version is a courtesy translation. Only the German version is legally binding.

Upgreens UG (haftungsbeschränkt)
Robert-Bürkle-Str. 3, 85737 Ismaning
Last updated: September 2026

This document sets out the guarantee terms for the Kitchenforest® indoor herb garden. It describes the 90-day growth guarantee and the 3-year LED function guarantee, including all requirements, exclusions and rules for handling claims.

Part A: Growth guarantee (90 days)

§ 1 Guarantee promise

(1) The guarantor grants the original purchaser of a Kitchenforest® indoor herb garden a growth guarantee of ninety (90) days from the date of delivery to the delivery address specified by the purchaser (hereinafter "guarantee period").

(2) The guarantee covers the germination and visible growth of the seed varieties supplied with the Kitchenforest. Visible growth exists if at least one of the seed kits used has developed recognizable seed leaves or shoots within the guarantee period.

(3) The guarantee expressly does not extend to a specific harvest yield, a specific growth height, a specific intensity of flavor or a specific harvest time. Natural variations in growth habit and speed of development do not constitute a guarantee case.

§ 2 Requirements

(1) The growth guarantee applies only on the condition that the Kitchenforest has been set up, planted and cared for as intended in accordance with the enclosed instructions for use.

(2) The purchaser must create the following documentation and present it in the event of a guarantee claim:

a) Setup: Photo documentation of the complete scope of delivery after unpacking and of the assembled Kitchenforest in its location.
b) Planting: Photo documentation of the substrate used and of the sowing with the supplied seeds.
c) Ongoing care: Continuous photo documentation or written records of regular care throughout the entire guarantee period, in particular:

• Filling the water tank according to the instructions for use (every 7 to 10 days),
• Adding fertilizer according to the instructions for use (Vita fertilizer during the growth phase, Gusto fertilizer from the harvest phase onward),
• Observing the recommended lighting times (LED light bar connected to the power supply).

(3) The documentation must show in a comprehensible way that the device was used as intended throughout the guarantee period. Individual photos from the day of setup and from the time of the damage alone are not sufficient. What counts is continuous documentation showing that the essential care steps were carried out regularly throughout the entire period.

§ 3 Exclusions

The growth guarantee is excluded in the event of:

a) use of seeds, substrate or fertilizer that does not originate from Upgreens or has not been expressly approved by the provider;
b) no substrate being used, i.e. sowing directly into empty pots without growing substrate;
c) the water tank not being filled or being filled insufficiently for a continuous period of more than fourteen (14) days;
d) no fertilizer being used during the entire guarantee period;
e) operation of the Kitchenforest without a connected LED light bar for a continuous period of more than seven (7) days;
f) placement outdoors, in unheated rooms below 10 °C or in locations with permanent direct sunlight on the plant pots;
g) subsequent modifications to the electrics, the wick irrigation or the structure of the device;
h) damage caused by third parties, pets or force majeure;
i) missing, incomplete or evidently retroactively created documentation pursuant to § 2 (2) and (3).

§ 4 Making a claim

(1) The purchaser makes a guarantee claim by sending a notification to hey@upgreens.team within the guarantee period. The notification must include:

a) the order number or proof of purchase,
b) a description of the guarantee case (which variety did not germinate or grow),
c) the complete documentation pursuant to § 2 (2).

(2) The guarantor reviews the guarantee case within ten (10) working days of receiving the complete documents. The guarantor may request additional photos of the current condition.

(3) If the review establishes a valid guarantee case, the guarantor offers, at its own discretion:

a) a free replacement delivery of the affected seed kits including substrate and fertilizer, or
b) a refund of the purchase price of the Kitchenforest after return of the complete device.

(4) In the case of a refund under (3) b), the guarantor bears the costs of return shipping. The refund is made via the original payment method within fourteen (14) days of receipt of the return.

(5) The first stage of the guarantee service is the replacement delivery under (3) a). A refund under (3) b) comes into consideration if the replacement delivery also does not result in growth or if the purchaser declines the replacement delivery.

Part B: LED function guarantee (3 years)

§ 5 Guarantee promise

(1) The guarantor grants the original purchaser of a Kitchenforest a function guarantee on the LED light bar of three (3) years from the date of delivery.

(2) The guarantee covers the complete functional failure of the LED light bar (no light despite a proper power supply). It does not cover an age-related decrease in light intensity within the customary market tolerance or changes in color temperature.

§ 6 Exclusions

The LED function guarantee is excluded in the event of:

a) mechanical damage to the light bar or the connecting cable;
b) use of power adapters or power sources that have not been approved (the device is powered via USB-C; the specifications are given in the instructions for use);
c) contact of the light bar with water due to improper handling;
d) subsequent modifications to the electrics.

§ 7 Service

(1) In the event of a guarantee case, the guarantor delivers a replacement LED light bar to the purchaser free of charge. The guarantor may request the return of the defective light bar.

(2) The purchaser makes the claim by email to hey@upgreens.team, stating the order number and describing the defect.

Part C: General provisions

§ 8 Relationship to statutory rights

(1) This guarantee applies in addition to the purchaser's statutory warranty rights for defects. The statutory rights, in particular under §§ 434 et seq. of the German Civil Code (BGB), are neither restricted nor replaced by this guarantee.

(2) In the event of a material defect, the purchaser may choose whether to assert their statutory rights or the guarantee.

§ 9 Guarantor

Upgreens UG (haftungsbeschränkt)
Robert-Bürkle-Str. 3, 85737 Ismaning, Germany
Managing Director: Julius Bastl
Email: hey@upgreens.team
Phone: +49 89 96228640-1
Register court: Amtsgericht München (Munich Local Court), HRB 313029
VAT ID: DE463459161

§ 10 Territorial scope

This guarantee applies to Kitchenforest devices purchased through the online shop at upgreens.shop and delivered to a delivery address within the European Economic Area or Switzerland.

§ 11 Transferability

The guarantee is tied to the original purchaser and is not transferable. The order number of the original purchase is decisive.