Shipping

Last updated: 22 October 2026

Delivery of Batch 4

Every order placed before Batch 4 sells out ships from 5 November 2026. In Germany the parcel reaches you one to two business days later, in Austria after two to three.

The Kitchenforest from Batch 4 is a pre-order: the amount is due when you order, delivery starts on 5 November. Once Batch 4 is gone, the product page names the shipping date of the next one.

Accessories and seeds ordered together with the Kitchenforest go out in the same parcel, on the batch date.

Delivery area

Germany and Austria.

Shipping costs

From 60 € order value we ship free of charge. Below that we charge 7.90 €.

The Kitchenforest is always above that and ships free.

You pay for the return shipping. If you send the Kitchenforest back within 14 days of delivery, unused and in its original packaging, with the seals on seeds, substrate and plant nutrient intact, we refund the return shipping up to the cost of standard shipping.

Carrier and delivery

Shipping runs through DPD to the delivery address on your order. If nobody is there, DPD leaves the parcel with a neighbour or at the nearest parcel shop and notifies you.

As soon as the parcel is on its way, you receive the shipping confirmation by email. If a tracking number exists, it is in that email.

If the date moves

If shipping is delayed, we inform you by email with a new date before the stated date passes. You can withdraw from the purchase in that case; the full amount goes back to your payment method within 14 days.

Transport damage

Until handover to you, Upgreens carries the risk for the parcel.

If the parcel arrives damaged, write to hey@upgreens.team and attach photos of the box and the contents. We settle everything else directly with you.

Parcel not deliverable

If DPD cannot reach you, the parcel waits at the parcel shop and comes back to us once the storage period ends. Write to hey@upgreens.team in that case and we arrange the new delivery.

Returns

You have 90 days from delivery to return the Kitchenforest, planted, grown and harvested. On top of that comes the statutory 14-day right of withdrawal. The conditions are in the withdrawal policy and in § 8 of the terms.

Register the return at hey@upgreens.team first, then you receive the return details by email. You pay for the shipping and choose the carrier yourself. Do not send anything unpaid; we do not accept unpaid parcels.

The 90 days only apply with the original packaging. If the Kitchenforest comes back without it, we cannot accept the return. So keep the box for the 90 days.

Returns go to:

Upgreens UG (haftungsbeschränkt)
Robert-Bürkle-Str. 3
85737 Ismaning
Germany

Your rights and deadlines are in the withdrawal policy; it takes precedence over this text.

Questions about shipping

hey@upgreens.team