Shipping

This English version is a courtesy translation. Only the German version is legally binding.

Last updated: 7 September 2026

Delivery of the first batch

Every order received before the first batch sells out will be shipped between 7 and 9 October 2026. In Germany, the parcel reaches you one to two working days later, in Austria after two to three.

The Kitchenforest from the first batch is a pre-order: payment is due when you order, and delivery takes place in October. Once the batch has sold out, the product page shows the shipping date of the next one.

Accessories and seeds that you order together with the Kitchenforest ship in the same parcel on the batch date.

Delivery area

Germany and Austria.

Shipping costs

Free shipping, with no minimum order value. Upgreens covers the shipping.

Carrier and delivery

Shipping is handled by DPD to the delivery address in your order. If nobody is home, DPD leaves the parcel with a neighbor or drops it off at the nearest parcel shop and notifies you.

As soon as the parcel is on its way, you will receive the shipping confirmation by email. If a tracking number is available, it is included in that email.

If the date changes

If shipping is delayed, we will inform you by email with a new date before the stated date passes. In this case, you can withdraw from the purchase; the full amount will be refunded to your payment method within 14 days.

Transport damage

Upgreens bears the risk for the shipment until it is handed over to you.

If the parcel arrives damaged, contact hey@upgreens.team and attach photos of the box and its contents. We will then arrange everything else directly with you.

Undeliverable parcels

If DPD cannot reach you, the parcel is held at the parcel shop and returned to us once the storage period has expired. In that case, contact hey@upgreens.team and we will arrange for it to be shipped again.

Returns and withdrawal

Returns go to:

Upgreens UG (haftungsbeschränkt) Robert-Bürkle-Str. 3 85737 Ismaning Germany

Please register your return in advance at hey@upgreens.team and you will receive the return label by email. Do not send any parcel back with postage unpaid. Your rights and deadlines are set out in the withdrawal policy, which takes precedence over this text.

Questions about shipping

hey@upgreens.team